Bilingual Teller: Spanish/English Customer Experience

M&T Bank Corporation; Bridgeport (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank Corporation in Bridgeport, CT is hiring a customer service associate focused on in-branch experiences and accurate transaction processing. You will greet customers, balance cash, and guide them through self-service options while adhering to bank policies.

The role requires at least a high school diploma or GED and six months of customer service, with data entry and cash handling experience. Bilingual ability is a plus; strong verbal and written communication is essential.

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service experience.
• Experience with data entry and cash handling.
• Ability to communicate fluently in English; bilingual ability is a plus.
• Strong verbal and written communication, interpersonal skills, time management and organizational skills.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems.
• Balance and process customer transactions accurately and efficiently.
• Educate customers on digital demonstrations and self-service options; identify self-service opportunities.
• Log all customer interactions and escalate issues when needed.
• Support AML/BSA/KYC requirements and comply with bank policies.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Written communication

Interpersonal skills

Time management

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Bridgeport, CT is hiring a customer service associate focused on in-branch experiences and accurate transaction processing. You will greet customers, balance cash, and guide them through self-service options while adhering to bank policies.

The role requires at least a high school diploma or GED and six months of customer service, with data entry and cash handling experience. Bilingual ability is a plus; strong verbal and written communication is essential.