Bilingual Banking Teller & Digital Concierge

M&T Bank Corporation; West Haven (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation in West Haven, CT seeks a customer service oriented associate to support branch operations and daily customer interactions. You will assist customers with digital demonstrations, transact accurately, and resolve issues while promoting banking services.

The role requires at least a high school diploma and 6 months of service experience; bilingual ability is preferred. This on-site position emphasizes empathy, risk awareness, and a commitment to the bank’s standards.

Qualifications

• High school diploma or GED plus at least 6 months customer service experience.
• Ability to communicate in English and a second language; assessment will determine proficiency.
• Proven verbal communication and interpersonal skills.
• Well-organized with strong time management and prioritization.
• Proficient with internet usage and data entry/cash handling experience.

Responsibilities

• Provide differentiated customer experience with digital demonstrations and self-service opportunities.
• Balance and process customer transactions accurately following Bank Policy.
• Address escalated account services issues to resolution and log complaints.
• Introduce banking partners to meet identified customer needs.
• Perform branch-related operations (cash orders, vault, ATM, wires) as applicable.
• Maintain compliance and risk controls; support company brand and culture.

Skills

Bilingual

Verbal & written comms

Customer service

Time management

Data entry

Cash handling

Internet proficiency

Education

High school diploma or GED + 6 months customer service

Bilingual based on branch needs

Tools

Internet basics

Job description

M&T Bank Corporation in West Haven, CT seeks a customer service oriented associate to support branch operations and daily customer interactions. You will assist customers with digital demonstrations, transact accurately, and resolve issues while promoting banking services.

The role requires at least a high school diploma and 6 months of service experience; bilingual ability is preferred. This on-site position emphasizes empathy, risk awareness, and a commitment to the bank’s standards.