Bilingual Teller - Customer Experience & Digital Banking

M&T Bank; Hartford (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Hartford, CT seeks a friendly, detail‑oriented Customer Service Representative to support branch operations and deliver exceptional service.

You will handle transactions, balance cash, assist customers with account needs, and promote digital self‑service options while adhering to regulatory requirements. Strong communication and multitasking are essential; bilingual ability based on branch needs is a plus.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Ability to communicate fluently in English and a second language as required.
• Strong verbal and interpersonal skills with good organizational ability.

Responsibilities

• Adhere to customer service standards and deliver solutions to customers.
• Balance and process transactions accurately following Bank Policy.
• Engage customers, educate on digital demos, and identify self-service opportunities.
• Log customer issues and escalate to appropriate banking partner when needed.
• Support branch operations including cash handling, vault, and wire transfers.
• Uphold AML/KYC compliance and risk controls as applicable.
• Promote M&T Bank brand and maintain internal controls.

Skills

Customer service

Data entry

Cash handling

Verbal & written communication

Time management

Interpersonal skills

Bilingual

Education

High school diploma or GED

6 months customer service experience

Job description

M&T Bank in Hartford, CT seeks a friendly, detail‑oriented Customer Service Representative to support branch operations and deliver exceptional service.

You will handle transactions, balance cash, assist customers with account needs, and promote digital self‑service options while adhering to regulatory requirements. Strong communication and multitasking are essential; bilingual ability based on branch needs is a plus.