Bilingual Teller — Customer Experience & Digital Transactions

M&T Bank; City of Middletown (NY); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Middletown, NY is seeking a Branch Customer Service Associate to deliver a differentiated customer experience. You will assist customers with deposits, withdrawals, and everyday banking needs while promoting digital tools.

The role emphasizes empathy, accuracy in handling transactions, and compliance with bank policies. You will greet customers, balance cash, process maintenance tasks, and escalate issues as needed, contributing to a safe and welcoming branch environment.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry or cash handling.
• Ability to communicate fluently in English and another language with customers.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers on digital demos and self-service opportunities.
• Greet customers, engage in lobby management, and address immediate needs.
• Balance and process transactions accurately following Bank Policy.
• Resolve escalated account issues and log complaints properly.
• Promote banking partners for identified sales opportunities.
• Perform branch-related operational activities (cash, vault, wire transfers).
• Conduct consumer AML/KYC-related activities and ensure risk controls.

Skills

Verbal communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Customer service mindset

Education

High school diploma or GED

6 months customer service experience

Job description

M&T Bank in Middletown, NY is seeking a Branch Customer Service Associate to deliver a differentiated customer experience. You will assist customers with deposits, withdrawals, and everyday banking needs while promoting digital tools.

The role emphasizes empathy, accuracy in handling transactions, and compliance with bank policies. You will greet customers, balance cash, process maintenance tasks, and escalate issues as needed, contributing to a safe and welcoming branch environment.