Bilingual Teller: Customer Experience & Digital Demos

M&T Bank; City of Syracuse (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a branch customer service professional in Syracuse, NY to deliver outstanding service, process transactions accurately, and promote banking solutions. You will engage customers, demonstrate digital tools, and support lobby operations to ensure a smooth branch experience.

The role emphasizes empathy, adaptability, and risk-aware decision making in a dynamic retail banking environment, with opportunities to advance within the team.

Qualifications

• GED or high school diploma and 6 months of customer service experience
• Fluent verbal communication in English; ability to write clearly
• Proven interpersonal and time management skills

Responsibilities

• Provide exceptional branch customer service to resolve routine issues promptly.
• Balance and process customer transactions accurately following bank policy.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers; address immediate needs.
• Log and address customer complaints; transition sales opportunities to banking partners.
• Complete branch operational tasks (cash orders, vault, ATM, wire transfers).
• Perform AML/KYC related activities and adhere to regulatory standards.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Bilingual (optional)

Education

High school diploma or GED

Job description

M&T Bank is seeking a branch customer service professional in Syracuse, NY to deliver outstanding service, process transactions accurately, and promote banking solutions. You will engage customers, demonstrate digital tools, and support lobby operations to ensure a smooth branch experience.

The role emphasizes empathy, adaptability, and risk-aware decision making in a dynamic retail banking environment, with opportunities to advance within the team.