Bilingual Technical Support Specialist (Spanish/English)

Socket.dev; Texas (TX); Hybrid; USD 26,000 - 37,000; Full time

Job summary

Ring is seeking a Bilingual Technical Customer Support (CS) specialist to assist Spanish- and English-speaking customers with general and technical issues. You will troubleshoot, protect account security, and guide customers through devices and services with positive, professional communication.

The role requires listening, adaptability, and the ability to work across shifts including weekends. Experience with Salesforce CRM and Ring devices is a plus.

Qualifications

• 2+ years of customer service experience.
• Speak, write, and read fluent Spanish and English.
• Experience with Microsoft Office products and applications.
• Ability to deliver courteous and efficient support to external customers.
• Willingness for continuous learning.

Responsibilities

• Provide prompt, efficient, detailed service by engaging directly with Ring's customers.
• Serve as a voice and advocate for customers when concerns are surfaced.
• Work with customers to understand how they use Ring products to resolve issues and maximize investments.
• Act as an advocate for customers by reporting and addressing observed areas for improvement.
• Seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions.
• Assist with communication and troubleshooting during Ring product launches.
• Work across the support spectrum to ensure high-quality support.
• Develop knowledge of product lines and features.
• Handle chat, email, inbound and outbound voice calls.

Skills

Bilingual Spanish-English

Customer service

Problem solving

Microsoft Office

Tools

Salesforce CRM

Eero

Ring devices

Job description

Ring is seeking a Bilingual Technical Customer Support (CS) specialist to assist Spanish- and English-speaking customers with general and technical issues. You will troubleshoot, protect account security, and guide customers through devices and services with positive, professional communication.

The role requires listening, adaptability, and the ability to work across shifts including weekends. Experience with Salesforce CRM and Ring devices is a plus.