Bilingual Tech Support Specialist (EN/ES)

Ring; Missouri; On-site; USD 42,000 - 64,000; Full time

Job summary

Ring is seeking a Bilingual Technical Customer Support representative to assist Spanish and English-speaking Ring customers. The role emphasizes security, technical troubleshooting, and delivering timely, accurate service with a positive customer experience.

You will handle device account and billing maintenance, setup, and troubleshooting daily, collaborating across teams to identify issues and drive improvements. Some weekend or night shifts may be required.

Qualifications

• 2+ years of customer service experience.
• Fluent in Spanish; able to communicate in English.
• Flexible schedule including weekends, nights, or holidays.
• Proficient with Microsoft Office.

Responsibilities

• Provide prompt, efficient service directly with Ring customers.
• Advocate for customers and communicate concerns to leadership.
• Understand product use to resolve issues and maximize investments.
• Report observed areas for improvement.
• Suggest innovative solutions to enhance customer experience.
• Assist during Ring product launches.
• Ensure high-quality support across contact channels.
• Develop knowledge of product lines and features.
• Handle chat, email, and voice calls.

Skills

Bilingual Spanish/English

Customer service experience

Flexible schedule

Tools

Microsoft Office

Job description

Ring is seeking a Bilingual Technical Customer Support representative to assist Spanish and English-speaking Ring customers. The role emphasizes security, technical troubleshooting, and delivering timely, accurate service with a positive customer experience.

You will handle device account and billing maintenance, setup, and troubleshooting daily, collaborating across teams to identify issues and drive improvements. Some weekend or night shifts may be required.