Remote Bilingual Technical Support Specialist

Ring; Enid (OK); Remote; USD 24,000 - 34,000; Full time

Job summary

Amazon Ring is seeking a bilingual Technical Customer Support (CS) representative to assist Spanish- and English-speaking customers. The role emphasizes troubleshooting, device/account management, and high-quality service with a focus on security and customer experience.

The position requires flexible scheduling, including evenings and weekends, and fluency in Spanish. Prior customer service experience and proficiency with Microsoft Office are expected, with opportunities to grow technical

Qualifications

• 2+ years of customer service experience.
• Flexible schedule including weekends, nights, and/or holidays.
• Experience with Microsoft Office applications.
• Fluency in Spanish (speaking, reading, writing).
• Experience delivering courteous and efficient support to external customers.
• Ability to identify and troubleshoot issues logically and efficiently.
• Willingness for continuous learning.

Responsibilities

• Provide prompt, efficient, detailed service by engaging directly with Ring's customers.
• Serve as a voice and advocate for customers when concerns are surfaced.
• Work with customers to understand how they use Ring products to resolve their issues and maximize their investments.
• Act as an advocate for customers by reporting and addressing observed areas for improvement.
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience.
• Assist with customer communication and troubleshooting during Ring product launches.
• Work across the customer support spectrum to ensure consistent, high-quality support.
• Develop detailed knowledge of specific product lines and features.
• Handle various types of customer contact including chat, email, inbound and outbound voice calls.

Skills

Customer service

Bilingual Spanish/English

Microsoft Office

Flexible schedule

Problem solving

Continuous learning

Tools

Salesforce CRM

Eero devices

Ring devices

Security systems

Job description

Amazon Ring is seeking a bilingual Technical Customer Support (CS) representative to assist Spanish- and English-speaking customers. The role emphasizes troubleshooting, device/account management, and high-quality service with a focus on security and customer experience.

The position requires flexible scheduling, including evenings and weekends, and fluency in Spanish. Prior customer service experience and proficiency with Microsoft Office are expected, with opportunities to grow technical