Bilingual Tech Support Specialist (EN/ES)

Ring; Pennsylvania; Remote; USD 26,000 - 37,000; Full time

Job summary

Ring is seeking a Bilingual Technical Customer Support representative fluent in Spanish and English. You will provide timely, accurate support, troubleshoot device and account issues, and advocate for customers to improve products and services.

The role requires strong listening, problem-solving, and adaptability to changes, with the ability to handle voice, chat, and email interactions. A customer-focused approach and security mindset are essential.

Qualifications

• 2+ years of customer service experience.
• Fluent in Spanish and English.
• Experience with Microsoft Office products.

Responsibilities

• Provide prompt, efficient, detailed service by engaging directly with Ring's customers.
• Serve as a voice and advocate for customers when concerns are surfaced.
• Understand how customers use Ring products to resolve issues and maximize investments.
• Act as an advocate for customers by reporting and addressing observed areas for improvement.
• Seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions.
• Assist with customer communication and troubleshooting during Ring product launches.
• Work across the customer support spectrum to ensure high-quality support.
• Develop knowledge of specific product lines and features.
• Handle various customer contact types including chat, email, and calls.

Skills

Bilingual Spanish-English

Customer service experience

Microsoft Office

Salesforce CRM

Technical troubleshooting

Communication

Tools

Salesforce CRM

Microsoft Office

Job description

Ring is seeking a Bilingual Technical Customer Support representative fluent in Spanish and English. You will provide timely, accurate support, troubleshoot device and account issues, and advocate for customers to improve products and services.

The role requires strong listening, problem-solving, and adaptability to changes, with the ability to handle voice, chat, and email interactions. A customer-focused approach and security mindset are essential.