Remote Bilingual Tech Support Specialist (Spanish/English)

Ring; Prescott (AZ); Remote; USD 26,000 - 37,000; Full time

Job summary

Ring is seeking a Bilingual Technical Customer Support specialist to assist Spanish and English-speaking customers with general and technical issues. The role emphasizes security-conscious troubleshooting, fast problem resolution, and a customer-centric approach.

A flexible schedule, including weekends and holidays, is expected as part of a dynamic support environment. The position requires strong listening skills, adaptability, and the ability to navigate ambiguity, while maintaining

Qualifications

• 2+ years of customer service experience.
• Fluency in spoken and written Spanish and English.
• Experience with Microsoft Office products.
• Ability to identify and troubleshoot issues logically and efficiently.
• Willingness for continuous learning.

Responsibilities

• Provide prompt, efficient service by engaging directly with Ring customers.
• Speak as a voice of the customer and report concerns to leadership.
• Troubleshoot and resolve customer issues across devices and accounts.
• Document issues clearly and collaborate with other teams to improve the experience.
• Assist with customer communication during product launches and updates.

Skills

Bilingual Spanish-English

Customer service

Microsoft Office

Communication

Problem solving

Tools

Salesforce CRM

Ring devices

Security systems

Job description

Ring is seeking a Bilingual Technical Customer Support specialist to assist Spanish and English-speaking customers with general and technical issues. The role emphasizes security-conscious troubleshooting, fast problem resolution, and a customer-centric approach.

A flexible schedule, including weekends and holidays, is expected as part of a dynamic support environment. The position requires strong listening skills, adaptability, and the ability to navigate ambiguity, while maintaining