Bilingual Technical Support Specialist (Spanish/English)

Ring; Kansas; On-site; USD 23,000 - 33,000; Full time

Job summary

Ring is seeking a Bilingual Technical Customer Support representative to provide timely, accurate, and professional general and technical support to Spanish- and English-speaking Ring customers. The role emphasizes problem-solving, account security, and delivering a positive customer experience in a fast-paced environment.

The position requires fluency in Spanish and English, strong listening skills, adaptability to change, and a proactive approach to resolving customer issues.

Qualifications

• 2+ years of customer service experience.
• Speak, write, and read fluently in Spanish and English.
• Experience with Microsoft Office applications.
• Ability to identify and troubleshoot issues logically and efficiently.
• Willingness for continuous learning.

Responsibilities

• Provide prompt, efficient service by engaging directly with Ring's customers.
• Serve as a voice and advocate for customers when concerns are surfaced.
• Work with customers to understand how they use Ring products to resolve issues and maximize their investments.
• Act as an advocate for customers by reporting and addressing observed areas for improvement.
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience.
• Assist with customer communication and troubleshooting during Ring product launches.
• Work across the customer support spectrum to ensure consistent, high-quality support.
• Develop detailed knowledge of specific product lines and features.
• Handle various types of customer contact including chat, email, inbound and outbound voice calls.

Skills

Bilingual English/Spanish

Customer service

Troubleshooting

MS Office

Communication

Fast learner

Tools

Salesforce CRM

Job description

Ring is seeking a Bilingual Technical Customer Support representative to provide timely, accurate, and professional general and technical support to Spanish- and English-speaking Ring customers. The role emphasizes problem-solving, account security, and delivering a positive customer experience in a fast-paced environment.

The position requires fluency in Spanish and English, strong listening skills, adaptability to change, and a proactive approach to resolving customer issues.