Bilingual Tech Support Specialist - Spanish/English

Ring; Bainbridge (GA); Remote; USD 23,000 - 37,000; Full time

Job summary

Amazon.com Services LLC is seeking a Bilingual Technical Customer Support representative to assist Spanish and English-speaking Ring customers. You will provide timely, accurate general and technical support, focusing on customer account security and a positive customer experience.

The role requires listening, adaptability, quick learning, and problem-solving. You will handle chat, email, and voice contacts, work with teams to resolve issues, and document trends for improvements.

Qualifications

• 2+ years of customer service experience.
• Flexible schedule including weekends/nights/holidays.
• Experience with Microsoft Office.
• Fluency in Spanish (read/write/speak).
• Experience delivering courteous, efficient support to customers.
• Strong logical troubleshooting skills.
• Willingness for continuous learning.

Responsibilities

• Provide prompt, efficient, detailed service by engaging directly with Ring's customers.
• Serve as a voice and advocate for customers when concerns are surfaced.
• Work with customers to understand how they use Ring products to resolve their issues and maximize their investments.
• Act as an advocate for customers by reporting and addressing observed areas for improvement.
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience.
• Assist with customer communication and troubleshooting during Ring product launches.
• Work across the customer support spectrum to ensure consistent, high-quality support.
• Develop detailed knowledge of specific product lines and features.
• Handle various types of customer contact including chat, email, inbound and outbound voice calls.

Skills

Bilingual Spanish/English

Customer service

Troubleshooting

Microsoft Office

Learning mindset

Tools

Salesforce CRM

Eero devices

Ring devices

Job description

Amazon.com Services LLC is seeking a Bilingual Technical Customer Support representative to assist Spanish and English-speaking Ring customers. You will provide timely, accurate general and technical support, focusing on customer account security and a positive customer experience.

The role requires listening, adaptability, quick learning, and problem-solving. You will handle chat, email, and voice contacts, work with teams to resolve issues, and document trends for improvements.