Bilingual Technical Customer Support, Ring, Ring

Ring; Meadville (Crawford County); On-site; USD 36,000 - 48,000; Full time

Job summary

Ring Technical Customer Support is seeking a detail-oriented agent to directly engage with customers, focusing on device accounts, billing, and technical troubleshooting. The role emphasizes advocacy for customers and cross-team collaboration to resolve issues.

Ideal candidates have 2+ years in customer service, fluent Spanish, and a drive to continuously learn while delivering high-quality support across chat, email, and voice channels.

Qualifications

• 2+ years of customer service experience.
• Fluent in Spanish (speaking, reading and writing).
• Ability to deliver courteous and efficient support to customers.
• Willingness for continuous learning.

Responsibilities

• Provide prompt, efficient, detailed service by engaging directly with Ring's customers.
• Serve as a voice and advocate for customers when concerns are surfaced.
• Assist customers with device accounts and billing maintenance, setup, and troubleshooting.
• Develop knowledge of Ring product lines and features to resolve issues.

Skills

2+ years of customer service

Spanish fluency

Customer-focused communication

Microsoft Office

Tools

Microsoft Office

Job description

Description

Application deadline: Sep 12, 2026

Key job responsibilities

• Provide prompt, efficient, detailed service by engaging directly with Ring's customers
• Serve as a voice and advocate for customers when concerns are surfaced
• Work with customers to understand how they use Ring products to resolve their issues and maximize their investments
• Act as an advocate for customers by reporting and addressing observed areas for improvement
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience
• Assist with customer communication and troubleshooting during Ring product launches
• Work across the customer support spectrum to ensure consistent, high-quality support
• Develop detailed knowledge of specific product lines and features
• Handle various types of customer contact including chat, email, inbound and outbound voice calls

A day in the life

Ring Technical Customer Support assists customers with their device needs. You will support customers with device account and billing maintenance, account and device setup, and technical troubleshooting daily to ensure their devices are operating as expected and customer accounts are in order. Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems while providing an exceptional experience to our customers. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution. Additionally, you will work collaboratively with other Ring teams to identify, document, and elevate emerging issues.

Basic Qualifications

• 2+ years of customer service experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with Microsoft Office products and applications
• Speak, write, and read fluently in Spanish
• Experience Delivering courteous and efficient support to external customers.
• Ability to identify and troubleshoot issues logically and efficiently.
• Willingness for continuous learning.

Preferred Qualifications

• A drive to dig into the details of systems and processes to solve customer problems
• Ability to document technical customer issues in notes that are easily understood by other users
• Technical curiosity and enthusiasm for learning new technologies and helping customers succeed
• Proven success working in a fast-paced support environment