Bilingual Tech Support Specialist – Spanish/English

Ring; New Mexico; Remote; USD 23,000 - 33,000; Full time

Job summary

Ring is seeking a Bilingual Technical Customer Support representative to assist Spanish- and English-speaking customers. You will resolve device and account issues, focusing on security and a positive customer experience while working with Ring devices and services.

Strong listening skills, adaptability, and critical thinking are required. Responsibilities include guiding customers through troubleshooting, collaborating with teams to document issues, and delivering consistent, high-quality

Qualifications

• 2+ years of customer service experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with Microsoft Office products and applications
• Speak, write, and read fluently in Spanish
• Experience Delivering courteous and efficient support to external customers.
• Ability to identify and troubleshoot issues logically and efficiently.
• Willingness for continuous learning.

Responsibilities

• Provide prompt, efficient, detailed service by engaging directly with Ring's customers
• Serve as a voice and advocate for customers when concerns are surfaced
• Work with customers to understand how they use Ring products to resolve their issues and maximize their investments
• Act as an advocate for customers by reporting and addressing observed areas for improvement
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience
• Assist with customer communication and troubleshooting during Ring product launches
• Work across the customer support spectrum to ensure consistent, high-quality support
• Develop detailed knowledge of specific product lines and features
• Handle various types of customer contact including chat, email, inbound and outbound voice calls

Job description

Ring is seeking a Bilingual Technical Customer Support representative to assist Spanish- and English-speaking customers. You will resolve device and account issues, focusing on security and a positive customer experience while working with Ring devices and services.

Strong listening skills, adaptability, and critical thinking are required. Responsibilities include guiding customers through troubleshooting, collaborating with teams to document issues, and delivering consistent, high-quality