24/7 IoT Technical Support Specialist

Geotab Inc.; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexibility in work arrangements

Home office reimbursement program

Baby bonus & parental leave top up

Job summary

Geotab Inc. is seeking a Technical Support Specialist to diagnose and resolve hardware and software issues for Geotab products and partner technologies. You will manage support cases end-to-end, maintain thorough documentation, and participate in a 24/7 support model.

The role requires a customer-focused professional with strong communication, technical aptitude, and the ability to work rotating shifts including days, evenings, nights, weekends, and holidays to support our global operations.

Qualifications

• Post-Secondary Diploma or Degree in Engineering, Computer Science, or related field valued.
• 1–3 years in customer service or technical support.
• 1–3 years troubleshooting hardware/software issues.
• Expert-level Excel with pivot tables.
• Knowledge of Google BigQuery preferred.
• Google Suite proficiency (Sheets/Docs/Slides).
• Strong communication and problem-solving abilities.
• Willingness to work 24/7 shifts (days/evenings/nights/weekends).

Responsibilities

• Troubleshoot and resolve technical issues for Geotab and partner products.
• Handle support cases from initial contact to resolution.
• Maintain detailed documentation for 24/7 support operations.
• Collaborate with customers, partners, and internal teams on solutions.
• Explain technical concepts clearly to users of varying backgrounds.

Skills

Technical support

Excel pivot tables

Google BigQuery

Google Workspace

Communication skills

Education

Engineering degree

Computer Science degree

Job description

Geotab Inc. is seeking a Technical Support Specialist to diagnose and resolve hardware and software issues for Geotab products and partner technologies. You will manage support cases end-to-end, maintain thorough documentation, and participate in a 24/7 support model.

The role requires a customer-focused professional with strong communication, technical aptitude, and the ability to work rotating shifts including days, evenings, nights, weekends, and holidays to support our global operations.