Bilingual Technical Support Specialist I (EN/ES)

Seagull Software; Oregon; Hybrid; USD 28,000 - 40,000; Full time

Job summary

Seagull Software, LLC, is seeking a bilingual English/Spanish Technical Support professional for a US remote, 6-month contract. You will be the first line of contact for external customers, supporting on‑premises and SaaS solutions (BarTender) and printer drivers, via email, chat and phone.

Work with Engineering, IT, QA and Sales to troubleshoot issues, document knowledge, and contribute to product improvements while delivering a World‑Class customer experience.

Qualifications

• 2+ years' experience as a technical support representative, demonstrating excellent customer service and troubleshooting skills.
• Strong knowledge of Windows operating systems.
• Technical aptitude, with the ability to quickly learn and work with new software.
• Outstanding written and verbal English and Spanish communication skills.
• Problem-solving ability and active listening skills.
• Ability to successfully collaborate with different teams, as well as being self-motivated to work individually.

Responsibilities

• Be the first point of contact with external customers over email, chat, and phone.
• Provide support to customers in English and Spanish by identifying, troubleshooting, and resolving technical issues relating to our enterprise software and third-party applications.
• Escalate issues to higher support tiers, as needed.
• Research and answer miscellaneous questions about software capabilities from resellers and end users.
• Identify and record details about support tickets and contribute to the documentation and the Knowledge Base.
• Play a vital role in suggesting improvements to our product.
• Work closely with other departments, including Engineering, IT, QA and Sales.
• Have the opportunity to take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
• Above all, provide a World-Class customer experience.

Skills

Customer support

Bilingual English/Spanish

Troubleshooting

Education

Computer Science Degree or Technology Certification

Job description

Seagull Software, LLC, is seeking a bilingual English/Spanish Technical Support professional for a US remote, 6-month contract. You will be the first line of contact for external customers, supporting on‑premises and SaaS solutions (BarTender) and printer drivers, via email, chat and phone.

Work with Engineering, IT, QA and Sales to troubleshoot issues, document knowledge, and contribute to product improvements while delivering a World‑Class customer experience.