Bilingual Tech Support Specialist – Remote & Flexible Hours

Ring; Decatur (IL); Remote; USD 26,000 - 37,000; Full time

Job summary

Amazon.com Services LLC is seeking a Bilingual Technical Customer Support agent to assist Ring customers in Spanish and English, handling device, account, and billing questions. You will troubleshoot, document issues, and collaborate with Ring teams to resolve complex problems while delivering a positive customer experience.

The role requires flexibility in schedule, proficiency with Salesforce and Microsoft Office, and a strong focus on security and customer satisfaction.

Qualifications

• 2+ years of customer service experience.
• Flexibile scheduling including weekends, nights, and/or holidays.
• Experience with Microsoft Office products.
• Speak, write, and read fluently in Spanish.
• Experience delivering courteous and efficient support to external customers.
• Ability to identify and troubleshoot issues logically and efficiently.
• Willingness for continuous learning.

Responsibilities

• Provide prompt, efficient, detailed service by engaging directly with Ring's customers.
• Serve as a voice and advocate for customers when concerns are surfaced.
• Work with customers to understand how they use Ring products to resolve their issues and maximize their investments.
• Act as an advocate for customers by reporting and addressing observed areas for improvement.
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience.
• Assist with customer communication and troubleshooting during Ring product launches.
• Work across the customer support spectrum to ensure consistent, high-quality support.
• Develop detailed knowledge of specific product lines and features.
• Handle various types of customer contact including chat, email, inbound and outbound voice calls.

Skills

Customer service

Spanish bilingual

Troubleshooting

Learning agility

Communication

Tools

Salesforce CRM

Eero

Ring devices

Security systems

Job description

Amazon.com Services LLC is seeking a Bilingual Technical Customer Support agent to assist Ring customers in Spanish and English, handling device, account, and billing questions. You will troubleshoot, document issues, and collaborate with Ring teams to resolve complex problems while delivering a positive customer experience.

The role requires flexibility in schedule, proficiency with Salesforce and Microsoft Office, and a strong focus on security and customer satisfaction.