Bilingual Technical Customer Support Ring

HelpfulRemote; Northern (KY); Hybrid; USD 23,000 - 37,000; Full time

Job summary

Ring is seeking a remote customer support specialist based in the United States to help customers with device setup, billing, and technical troubleshooting via chat, email, and calls.

The role requires 2+ years in customer service, fluency in English and Spanish, and comfort with Microsoft Office. Shifts include evenings, weekends and holidays; compensation is about 17–27 USD per hour.

Qualifications

• At least 2 years of customer service experience.
• Fluency in English and Spanish.
• Comfort using Microsoft Office.
• Strong troubleshooting skills.
• Experience with Salesforce, Eero, or security alarm systems is a plus.

Responsibilities

• Assist Ring customers with device account setup, billing, and technical troubleshooting via chat, email, and calls.
• Diagnose and resolve issues, guide product launches, and document emerging problems with cross-team collaboration while protecting account security.
• Support flexible scheduling including nights, weekends and holidays.

Skills

Spanish

English

Customer service

Troubleshooting

Microsoft Office

Tools

Salesforce

Eero

Security alarm systems

Job description

This role supports Ring customers with device account setup, billing, and technical troubleshooting through chat, email, and inbound and outbound calls. Representatives help diagnose and resolve issues with smart home devices, guide customers through product launches, and work with other Ring teams to document and escape emerging problems while maintaining a focus on account security.

Candidates need at least 2 years of customer service experience, fluency in both Spanish and English, and comfort using Microsoft Office. Strong troubleshooting skills, a flexible schedule including nights, weekends and holidays, and a willingness to keep learning new technologies are required. Experience with Salesforce, Eero, or security alarm systems is a plus.

This is a remote, hourly position based in the United States, with pay ranging from roughly 17 to 27 USD per hour depending on location. Shifts vary and may include evenings, weekends, and holidays.

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