Bilingual Technical Support Specialist (EN/ES)

Amazon; Illinois; On-site; USD 26,353 - 37,484; Full time

Job summary

Ring is seeking a Bilingual Technical Customer Support representative for Spanish and English-speaking customers. You will assist with device setup, troubleshooting, and account security, delivering timely and accurate support.

Ideal candidates will have strong listening skills, problem-solving ability, and experience with Salesforce CRM. Ability to work in a fast-paced environment and communicate clearly in both languages is essential.

Qualifications

• 2+ years of customer service experience.
• Fluent in Spanish and English, written and spoken.
• Experience with Microsoft Office applications.

Responsibilities

• Provide prompt, efficient service via chat, email, and calls.
• Advocate for customers and report issues to leadership.
• Resolve device, account, and billing problems for Ring customers.
• Document issues clearly for support teams.
• Collaborate with Ring teams to elevate recurring issues.
• Support customers during product launches and updates.
• Maintain deep knowledge of Ring product lines and features.
• Handle diverse customer contacts with professionalism.

Skills

Bilingual Spanish/English

Customer service

Active listening

Problem solving

Communication

Tools

Salesforce CRM

Ring devices

Job description

Ring is seeking a Bilingual Technical Customer Support representative for Spanish and English-speaking customers. You will assist with device setup, troubleshooting, and account security, delivering timely and accurate support.

Ideal candidates will have strong listening skills, problem-solving ability, and experience with Salesforce CRM. Ability to work in a fast-paced environment and communicate clearly in both languages is essential.