Bilingual Remote Tech Support – Spanish/English

Ring; Erie (Erie County); Remote; USD 23,000 - 37,000; Full time

Job summary

Amazon.com Services LLC in the United States is seeking a Bilingual Technical Customer Support specialist to assist Spanish- and English-speaking Ring customers with general and technical issues. You will resolve device, account, and billing concerns while delivering a high-quality customer experience.

The role requires strong listening skills, adaptability, and the ability to learn quickly. You will handle voice interactions and collaborate with other teams to address emerging issues and

Qualifications

• 2+ years of customer service experience
• Fluent in Spanish
• Ability to communicate in both Spanish and English
• Experience with Microsoft Office products
• Willingness for continuous learning

Responsibilities

• Provide prompt, efficient, detailed service to Ring/Amazon customers
• Advocate for customers and report issues to leadership
• Understand product usage to resolve issues and maximize investments
• Troubleshoot device, account, and billing issues
• Document trends and suggest improvements to enhance customer experience
• Assist with communication during product launches
• Coordinate with Ring/Amazon teams to address emerging issues
• Develop knowledge of specific product lines and features
• Handle chat, email, and voice calls across channels

Skills

Bilingual English/Spanish

Customer service experience

Microsoft Office

Strong communication

Troubleshooting

Willingness to learn

Tools

Salesforce CRM

Job description

Amazon.com Services LLC in the United States is seeking a Bilingual Technical Customer Support specialist to assist Spanish- and English-speaking Ring customers with general and technical issues. You will resolve device, account, and billing concerns while delivering a high-quality customer experience.

The role requires strong listening skills, adaptability, and the ability to learn quickly. You will handle voice interactions and collaborate with other teams to address emerging issues and