Bilingual Tech Support Specialist (EN/ES)

MCI Careers; Garden City (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI Careers is seeking a Technical Support Representative in Garden City, Georgia. In this role, you will provide first-level support to customers facing technical issues via phone, chat, or email. Ideal candidates are fluent in English and Spanish, have excellent problem-solving skills, and are dedicated to maintaining high customer satisfaction.

We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth. Join our team and help us enhance customer journeys!

Qualifications

• Must be 18 years or older.
• Fluent in English and Spanish.
• Basic understanding of computer systems and troubleshooting.
• Previous tech support or IT helpdesk experience is a plus.

Responsibilities

• Provide first-level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions.
• Document all technical issues and resolutions in the system.
• Maintain high customer satisfaction through effective communication.

Skills

Fluency in English

Fluency in Spanish

Strong analytical skills

Problem-solving skills

Excellent communication

Customer service abilities

Education

High school diploma or GED

Tools

Computer systems understanding

Technical troubleshooting

Job description

MCI Careers is seeking a Technical Support Representative in Garden City, Georgia. In this role, you will provide first-level support to customers facing technical issues via phone, chat, or email. Ideal candidates are fluent in English and Spanish, have excellent problem-solving skills, and are dedicated to maintaining high customer satisfaction.

We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth. Join our team and help us enhance customer journeys!