Bilingual Tech Support Rep — Remote (EN/ES)

Dynavox Group; Pennsylvania; On-site; USD 40,000 - 60,000; Full time

Job summary

The Dynavox Group is seeking a Bilingual Technical Support Representative to assist customers via calls, emails, and chat. This full-time position focuses on delivering exceptional service in both English and Spanish, documenting interactions within our database. Ideal candidates will have a customer-focused attitude, excellent communication skills, and relevant experience.

Join us to empower individuals with disabilities to lead richer lives while growing your own career within a supportive and collaborative environment.

Qualifications

• Must be fluent (verbal and written) in both English and Spanish.
• Previous call center experience a plus.
• Detail-oriented with strong communication skills.

Responsibilities

• Handle incoming calls, emails, and chat requests.
• Provide training and troubleshooting support.
• Document all interactions in the Call Center database.

Skills

Customer service orientation

Interpersonal skills

Troubleshooting skills

Bilingual (English and Spanish)

MS Office Word and Outlook

Windows navigation skills

Education

High School diploma

Associate Degree in Information or Computer Science preferred

Tools

Database applications

Spreadsheets

Job description

The Dynavox Group is seeking a Bilingual Technical Support Representative to assist customers via calls, emails, and chat. This full-time position focuses on delivering exceptional service in both English and Spanish, documenting interactions within our database. Ideal candidates will have a customer-focused attitude, excellent communication skills, and relevant experience.

Join us to empower individuals with disabilities to lead richer lives while growing your own career within a supportive and collaborative environment.