Bilingual Tech Support Specialist - English & Spanish

Tobii Dynavox; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Tobii Dynavox is seeking a Bilingual Technical Support Representative to handle calls, emails, and chat in English and Spanish, guiding customers through troubleshooting and product issues.

You will document interactions, assist with repairs when needed, and update customer records while maintaining a calm, professional demeanor in a fast-paced environment. The role emphasizes strong communication and problem-solving skills.

Qualifications

• High School diploma required.
• Associate Degree in Information or Computer Science preferred.
• Previous call center experience is a plus.

Responsibilities

• Answer incoming calls via ACD or direct line and assist callers.
• Provide training and troubleshooting to address issues.
• Respond to emails and chat requests and work with customers to resolve issues.
• Document all calls and interactions in the Call Center database.
• Arrange for product repairs when necessary.
• Update customer information in the database.
• Escalate issues to the Supervisor Technical Support when warranted.
• Perform other tasks as assigned.

Skills

Interpersonal skills

Bilingual English/Spanish

Verbal & written communication

MS Office (Word/Outlook)

Customer service

Troubleshooting

Detail oriented

Ability to adapt communication style

Call center experience

Windows navigation

Education

High School diploma

Associate Degree in Information or Computer Science

Tools

Call Center database

Win CE

Job description

Tobii Dynavox is seeking a Bilingual Technical Support Representative to handle calls, emails, and chat in English and Spanish, guiding customers through troubleshooting and product issues.

You will document interactions, assist with repairs when needed, and update customer records while maintaining a calm, professional demeanor in a fast-paced environment. The role emphasizes strong communication and problem-solving skills.