Bilingual Tech Support Specialist (English/Spanish) - Remote

Sycle

Lone Tree (CO)

On-site

USD 28,000 - 32,000

Full time

7 days ago

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Benefits offered by this job

Internet subsidy

Benefits plan

Job summary

Sycle, a leading audiology SaaS provider, offers a fully remote Customer Experience role. You will support our platform by phone and email, requiring fluent English and Spanish and a strong problem-solving mindset.

Responsibilities include troubleshooting, onboarding, and documenting interactions in Jira, while collaborating with internal teams to improve workflows. 2–3+ years in a SaaS support role is preferred.

Qualifications

Bilingual in English and Spanish required.
2–3+ years in a technical helpdesk or SaaS support role.
Strong root-cause analysis and problem-solving skills in software or network environments.
Customer-focused, proactive, and able to work remotely.

Responsibilities

Understand Sycle platform functionality and explain steps to non-technical users.
Perform root-cause analysis of software and connectivity issues.
Provide browser support and investigate system error logs.
Assist users with training, platform navigation, and technical environment setup.
Document and track customer interactions and Jira tickets with logs and steps.
Identify problematic workflows and report defects to engineering.
Escalate complex issues with timely, well-documented communication.