Bilingual Technical Support Representative

Tobii Dynavox®; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Tobii Dynavox® is seeking a dedicated Call Center Representative in Pittsburgh, PA. You will answer incoming calls, provide training, troubleshoot customer issues, and document all interactions in the database.

The ideal candidate has a high school diploma with an associate degree preferred and is fluent in both English and Spanish. Excellent customer service skills are vital, as is the ability to remain composed in challenging situations. Join a supportive team where your contributions matter.

Qualifications

• Fluency in both English and Spanish (verbal and written) is required.
• Previous call center experience is a plus.
• Familiarity with database applications and spreadsheets is a plus.

Responsibilities

• Answer incoming calls and provide callers with needed assistance.
• Document all interactions in the Call Center database.
• Respond to email messages and chat requests.
• Arrange for product repairs when necessary.

Skills

Interpersonal skills

Oral communication skills

Written communication skills

Customer service orientation

Troubleshooting skills

Education

High School diploma

Associate Degree in Information or Computer Science

Tools

MS Office Word

MS Outlook

Job description

Shift Hours

Monday-Friday 12:30 pm‑9:00 pm EST

Responsibilities

• Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
• Provide callers with training and troubleshooting support to address problems or concerns
• Respond to email messages and chat requests and work with customers to resolve issues
• Document all calls and interactions including emails and chat requests in the Call Center database
• Arrange for product repairs when necessary
• Update customer demographic or personal information in the database
• Escalate problems/issues to the Supervisor Technical Support when warranted
• Perform various other tasks as assigned

Minimum Requirements

• High School diploma
• Associate Degree in Information or Computer Science preferred
• Previous call center experience a plus

What You'll Bring

• Interpersonal skills, oral and written communication skills
• Annunciation and effective customer service phone skills
• Ability to adapt communication style to better respond and meet the needs of the caller
• Must be fluent (verbal and written) in both English and Spanish
• MS Office Word and Outlook
• Windows navigation skills
• Keyboarding skills
• Familiarity with database applications, spreadsheets, relational databases a plus
• Win CE operation systems experience preferred
• Customer service orientation
• Ability to maintain composure during stressful situations
• Troubleshooting skills
• Detail oriented

Work Environment Requirements

• Able to sit at a desk for a prolonged period of time

Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled