Bilingual Tech Support Specialist — English/Spanish

Tobii Dynavox®; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Tobii Dynavox® is seeking a dedicated Call Center Representative in Pittsburgh, PA. You will answer incoming calls, provide training, troubleshoot customer issues, and document all interactions in the database.

The ideal candidate has a high school diploma with an associate degree preferred and is fluent in both English and Spanish. Excellent customer service skills are vital, as is the ability to remain composed in challenging situations. Join a supportive team where your contributions matter.

Qualifications

• Fluency in both English and Spanish (verbal and written) is required.
• Previous call center experience is a plus.
• Familiarity with database applications and spreadsheets is a plus.

Responsibilities

• Answer incoming calls and provide callers with needed assistance.
• Document all interactions in the Call Center database.
• Respond to email messages and chat requests.
• Arrange for product repairs when necessary.

Skills

Interpersonal skills

Oral communication skills

Written communication skills

Customer service orientation

Troubleshooting skills

Education

High School diploma

Associate Degree in Information or Computer Science

Tools

MS Office Word

MS Outlook

Job description

Tobii Dynavox® is seeking a dedicated Call Center Representative in Pittsburgh, PA. You will answer incoming calls, provide training, troubleshoot customer issues, and document all interactions in the database.

The ideal candidate has a high school diploma with an associate degree preferred and is fluent in both English and Spanish. Excellent customer service skills are vital, as is the ability to remain composed in challenging situations. Join a supportive team where your contributions matter.