Bilingual Technical Support Specialist

Tobii Dynavox; United States; Remote; USD 36,000 - 60,000; Full time

Job summary

Tobii Dynavox in United States is seeking a Technical Support Representative to handle incoming calls, emails, and chat requests, providing training and troubleshooting to customers.

The position requires a High School diploma, an Associate Degree is preferred, and prior call center experience is a plus. You will work Monday–Friday evenings (EST) and support customers with timely, accurate problem resolution.

Qualifications

• High School diploma required; Associate Degree preferred in Information/Computer Science.
• Previous call center experience is a plus.

Responsibilities

• Answer incoming calls to the department via the call center or direct line and provide callers with needed assistance.
• Provide training and troubleshooting support to address problems or concerns.
• Respond to email messages and chat requests and work with customers to resolve issues.
• Document all calls and interactions including emails and chat requests in the Call Center database.
• Arrange for product repairs when necessary.
• Update customer data in the database.
• Escalate problems when warranted.
• Perform other tasks as assigned.

Skills

Interpersonal skills

Oral & written communication

Customer service

Spanish or French

MS Word

Outlook

Windows navigation

Keyboarding

Database familiarity

Troubleshooting

Detail oriented

Education

High School diploma

Associate Degree preferred

Tools

MS Office Suite

Call center software

Email/Chat tools

Job description

Tobii Dynavox in United States is seeking a Technical Support Representative to handle incoming calls, emails, and chat requests, providing training and troubleshooting to customers.

The position requires a High School diploma, an Associate Degree is preferred, and prior call center experience is a plus. You will work Monday–Friday evenings (EST) and support customers with timely, accurate problem resolution.