Bilingual Support & Application Specialist

Guidehouse; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Tuition Reimbursement

Employee Referral Program

Flexible Spending Accounts

Life Insurance

Job summary

Guidehouse is seeking a Customer Service Representative in San Antonio, TX. You will extend the client’s business office staff by handling inbound/outbound calls, resolving issues, and providing expert Customer Service support. Documentation of inquiries and timely responses are essential.

Requirements include a High School Diploma or GED with 1 year of related experience (or 3 years), plus 1+ years in related sectors. Bilingual in Spanish is required; CRM experience is a plus.

Qualifications

• High School Diploma or GED with 1 year related experience or 3 years equivalent in lieu.
• 1+ years in grants management, business, finance, application review or customer service.
• PC skills in Windows; familiarity with Word and Excel.

Responsibilities

• Take inbound and outbound calls to participants/homeowners/contractors to resolve issues or answer questions.
• Follow all client policies and procedures.
• Document Customer Service support, issues, and escalations thoroughly.
• Complete business-related requests and correspondence from participants.
• Assist supervisor and project manager in assigned tasks.
• Proactively communicate areas of concern or improvement to management.
• Collaborate with team members to achieve shared goals.
• Learn and maintain knowledge about client needs.

Skills

Bilingual in Spanish

Education

High School Diploma/GED

1 year relevant experience or 3 years equivalent

Job description

Guidehouse is seeking a Customer Service Representative in San Antonio, TX. You will extend the client’s business office staff by handling inbound/outbound calls, resolving issues, and providing expert Customer Service support. Documentation of inquiries and timely responses are essential.

Requirements include a High School Diploma or GED with 1 year of related experience (or 3 years), plus 1+ years in related sectors. Bilingual in Spanish is required; CRM experience is a plus.