Bilingual Customer Care & Education Specialist

MarketSource; San Antonio (TX); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

401(k)/Roth

Insurance (Life & AD&D)

Disability insurance

Health spending accounts

Employee Assistance Program

Paid time off

Job summary

MarketSource is seeking a Customer Care Associate (BIL) in San Antonio, TX. You will engage healthcare professionals in English and Spanish, handling education-focused calls and ensuring compliance with policies and federal regulations.

The role requires excellent communication, multichannel responsiveness, and the ability to document interactions accurately while maintaining service quality and escalation procedures.

Qualifications

• Ability to navigate internet-based, multi-screen systems.
• Fluent in English and Spanish.
• Strong communication and presentation skills for education and awareness of client products.

Responsibilities

• Connect with healthcare professionals in English and Spanish.
• Handle in/outbound education-focused calls per policies and laws.
• Resolve issues by researching and troubleshooting within scope.
• Enter and verify customer information in systems.

Skills

internet navigation

bilingual English/Spanish

communication skills

FDA healthcare environment knowledge

healthcare/call-center experience

technical troubleshooting

customer service

multichannel support

Job description

MarketSource is seeking a Customer Care Associate (BIL) in San Antonio, TX. You will engage healthcare professionals in English and Spanish, handling education-focused calls and ensuring compliance with policies and federal regulations.

The role requires excellent communication, multichannel responsiveness, and the ability to document interactions accurately while maintaining service quality and escalation procedures.