Customer Support Specialist - Bilingual Optional

Charter Communications, Inc.; San Antonio (TX); On-site; USD 26,000 - 28,000; Full time

Job summary

Charter Communications in San Antonio, TX is seeking a Customer Service Representative who is bilingual preferred but not required to provide knowledgeable, empathetic support to customers. The role handles calls and emails, follows scripts, and maintains accurate records to improve the customer experience.

The position emphasizes clear communication on the phone, data entry accuracy, and the ability to manage multiple tasks while adhering to company procedures and policies.

Qualifications

• Strong written and verbal communication.
• Confidence on the phone.
• Basic data entry knowledge.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to retain and recall important information.
• Capacity to work independently and proactively.
• High aptitude for following communication guidelines, procedures, and policies.

Responsibilities

• Managing large amounts of incoming calls and email inquiries.
• Answering detailed product and service questions.
• Keeping records of customer interactions, processing customer accounts, and filing documents.
• Reading and learning scripts.
• Compiling reports on overall customer satisfaction.

Skills

Written communication

Verbal communication

Phone presence

Data entry

Multitasking

Time management

Independent work

Policy adherence

Job description

Charter Communications in San Antonio, TX is seeking a Customer Service Representative who is bilingual preferred but not required to provide knowledgeable, empathetic support to customers. The role handles calls and emails, follows scripts, and maintains accurate records to improve the customer experience.

The position emphasizes clear communication on the phone, data entry accuracy, and the ability to manage multiple tasks while adhering to company procedures and policies.