Bilingual Support Agent (English/Portuguese) - Flexible Hours

Insight Global; Frisco (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Insight Global in Frisco, TX is seeking a bilingual (English/Portuguese) customer support professional to handle incoming calls and emails, resolve client issues, and triage support tickets. The role emphasizes delivering high-quality service and accurate documentation for technical resolution.

The ideal candidate has 1–2 years of call center experience, strong verbal communication, and the ability to work independently with flexible hours as project demands.

Qualifications

• Bilingual fluency in English and Portuguese is required.
• 1–2 years of call center experience.
• Strong customer service and verbal communication skills.
• Ability to take feedback and execute accordingly.
• Positive attitude and reliable.
• Capable of multitasking and working independently.
• Flexible hours and days as projects require.
• Ability to stand and sit for ≥50% of the time.
• Good visual acuity for data entry and screen work.

Responsibilities

• Handle inbound level 1 customer calls and emails; make outbound calls when needed.
• Review and resolve client applications issues.
• Handle incoming trouble tickets and triage them accordingly.
• Document and report problems to technical staff for resolution.
• Troubleshoot and communicate resolutions effectively.

Skills

Bilingual English/Portuguese

Call center experience

Customer service

Verbal communication

Feedback-driven

Positive attitude

Multitasking

Independent work

Flexible hours

Stamina (stand/w sit 50%)

Attention to detail

Job description

Insight Global in Frisco, TX is seeking a bilingual (English/Portuguese) customer support professional to handle incoming calls and emails, resolve client issues, and triage support tickets. The role emphasizes delivering high-quality service and accurate documentation for technical resolution.

The ideal candidate has 1–2 years of call center experience, strong verbal communication, and the ability to work independently with flexible hours as project demands.