Bilingual Banking Support Specialist - EN/PT

Bank of America; Florida; On-site; USD 38,000 - 54,000; Full time

Job summary

Bank of America is seeking a bilingual English/Portuguese customer service professional to serve high-revenue clients. The role involves handling inquiries by email or phone, delivering timely responses, and coordinating with internal partners to resolve complex issues.

Candidates should have at least 1 year in banking or financial services and 1+ year of customer-facing experience, with strong communication, attention to detail, and multitasking abilities.

Qualifications

• Bilingual English/Portuguese required; Spanish is a plus.
• 1+ years Banking/Financial industry experience.
• 1+ years of experience working with customers.
• Strong emphasis on attention to detail and communication.

Responsibilities

• Receive and respond to requests received by email or phone.
• Provide resolution for inquiries and issues.
• Interact with internal partners and clients to enhance client satisfaction.
• Utilize bank systems to support client requests.

Skills

Bilingual EN/PT

Spanish a plus

Customer service

Attention to detail

Oral & Written communication

Active listening

Time management

Critical thinking

Relationship building

Multitasking

Collaboration

Problem solving

Tools

Microsoft Office

Job description

Bank of America is seeking a bilingual English/Portuguese customer service professional to serve high-revenue clients. The role involves handling inquiries by email or phone, delivering timely responses, and coordinating with internal partners to resolve complex issues.

Candidates should have at least 1 year in banking or financial services and 1+ year of customer-facing experience, with strong communication, attention to detail, and multitasking abilities.