Bilingual Customer Support Agent - Portuguese

Insight Global; Frisco (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Insight Global in Frisco, TX is seeking a bilingual (English/Portuguese) customer support professional to handle incoming calls and emails, resolve client issues, and triage support tickets. The role emphasizes delivering high-quality service and accurate documentation for technical resolution.

The ideal candidate has 1–2 years of call center experience, strong verbal communication, and the ability to work independently with flexible hours as project demands.

Qualifications

• Bilingual fluency in English and Portuguese is required.
• 1–2 years of call center experience.
• Strong customer service and verbal communication skills.
• Ability to take feedback and execute accordingly.
• Positive attitude and reliable.
• Capable of multitasking and working independently.
• Flexible hours and days as projects require.
• Ability to stand and sit for ≥50% of the time.
• Good visual acuity for data entry and screen work.

Responsibilities

• Handle inbound level 1 customer calls and emails; make outbound calls when needed.
• Review and resolve client applications issues.
• Handle incoming trouble tickets and triage them accordingly.
• Document and report problems to technical staff for resolution.
• Troubleshoot and communicate resolutions effectively.

Skills

Bilingual English/Portuguese

Call center experience

Customer service

Verbal communication

Feedback-driven

Positive attitude

Multitasking

Independent work

Flexible hours

Stamina (stand/w sit 50%)

Attention to detail

Job description

Job Description

• Handle inbound, level 1 customer calls and email and make outbound calls whereapplicable
• Review and resolve client applications issues
• Handle incoming trouble tickets and triage them accordingly
• Provide a high level of customer service driving customer satisfaction
• Accurately document and report problems to technical staff for resolution
• Ability to troubleshoot and communicate resolutions effectively
• Additional responsibilities, as required

Skills and Requirements

• Fluent in both English and Portuguese
• 1 to 2 years of call center experience
• Customer Service skills
• Exceptional verbal communication skills
• Ability to take feedback and execute accordingly
• Positive Attitude
• Diligent Multitasker and handle interactions via phone, email, and case managementtickets
• Ability to work well independently
• Ability to work flexible hours and days as projects require
• Ability to stand and sit for sustained periods of time, at least 50%
• Close visual acuity to perform an activity such as: preparing and analyzing data;transcribing/typing; viewing a computer; extensive reading

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].