Bilingual Store Leader: Customer Experience & Ops

TD; Allentown (Lehigh County); Presencial; USD 33 000 - 46 000; Tempo integral

Resumo da oferta

TD Bank in Allentown, PA, seeks a store supervisor to oversee daily operations, coach a team, and drive customer-focused sales while ensuring compliance with policies. The role involves managing teller activities, handling escalations, and delivering end-to-end service.

The successful candidate will have 2+ years in customer-facing roles, strong communication, and a preferred Notary license. Join a bank focused on risk-aware growth and service excellence.

Qualificações

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience with customers and/or sales.
• Notary License preferred.
• Strong organization and communication skills.

Responsabilidades

• Supervise day-to-day team activities to ensure excellence and policy compliance.
• Lead and coach staff to deliver personalized service and product advice.
• Monitor teller and platform workflows, delegating tasks as needed.
• Drive store objectives, manage risk, and protect TD Bank and customers.
• Engage customers with advice on loans and financial products.
• Ensure regulatory and policy compliance across store operations.

Conhecimentos

Customer service

Sales experience

Communication skills

Supervisory experience

Formação académica

HS Diploma or GED

Notary License (preferred)

Descrição da oferta de emprego

TD Bank in Allentown, PA, seeks a store supervisor to oversee daily operations, coach a team, and drive customer-focused sales while ensuring compliance with policies. The role involves managing teller activities, handling escalations, and delivering end-to-end service.

The successful candidate will have 2+ years in customer-facing roles, strong communication, and a preferred Notary license. Join a bank focused on risk-aware growth and service excellence.