Bilingual Spanish Teller & Digital Banking Advocate

M&T Bank Corporation; Fairfax (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

M&T Bank Corporation in Fairfax, VA is seeking a bilingual (Spanish/English) branch associate to deliver exceptional customer service, process transactions, and support daily branch operations.

You will balance cash, handle standard banking duties, assist customers with account maintenance, AML/KYC-compliant processes, and promote the bank’s services while adhering to risk controls and brand standards.

Qualifications

• Bilingual Spanish/English required.
• Experience in customer service or call center environments is a plus.
• Data entry and cash handling experience are desirable.
• Strong verbal and interpersonal skills are important.

Responsibilities

• Deliver exceptional service to branch customers and resolve routine issues promptly.
• Balance and process customer transactions accurately following policy.
• Assist customers with account maintenance and service requests.
• Log customer complaints and escalate when needed; maintain AML/KYC compliance.

Skills

Bilingual (Spanish/English)

Customer service

Data entry

Cash handling

Verbal communication

Education

High school diploma or GED

Job description

M&T Bank Corporation in Fairfax, VA is seeking a bilingual (Spanish/English) branch associate to deliver exceptional customer service, process transactions, and support daily branch operations.

You will balance cash, handle standard banking duties, assist customers with account maintenance, AML/KYC-compliant processes, and promote the bank’s services while adhering to risk controls and brand standards.