Bilingual Korean Teller & Digital Banking Concierge

M&T Bank; Falls Church (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

M&T Bank in Falls Church, VA is seeking a branch associate focused on customer experience, digital engagement, and transactional processing. You will assist customers with everyday banking needs and operate in a fast-paced lobby environment.

The role emphasizes accurate cash handling, attention to compliance, and collaboration with banking partners to introduce suitable services. Bilingual abilities are a plus; this position requires standing for long periods and regular use of digital tools.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Fluent English communication; bilingual ability preferred.

Responsibilities

• Provide exceptional in-branch service by understanding customer needs and delivering solutions.
• Balance and process transactions accurately following Bank Policy.
• Engage in lobby management and greet customers with a proactive service mindset.
• Log and escalate customer issues to ensure timely resolution.
• Assist with consumer AML/KYC-related activities and maintain compliance.

Skills

Customer service

Communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank in Falls Church, VA is seeking a branch associate focused on customer experience, digital engagement, and transactional processing. You will assist customers with everyday banking needs and operate in a fast-paced lobby environment.

The role emphasizes accurate cash handling, attention to compliance, and collaboration with banking partners to introduce suitable services. Bilingual abilities are a plus; this position requires standing for long periods and regular use of digital tools.