Bilingual Spanish Support Agent — Online Platform

Employers from Greece; United States; Remote; USD 45,000 - 74,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Online Platform Support Agent to help Spanish-speaking users via email, live chat and phone, ensuring quick, accurate solutions. You will troubleshoot accounts and guide users through the platform with clear, actionable steps.

You will document interactions in the CRM, work with other teams to highlight issues, stay updated on new features, and perform follow-ups to ensure customer satisfaction and loyalty.

Qualifications

• Experience in customer support or technical assistance, online service focus.
• Fluent in Spanish and English, both written and spoken.
• Good technical understanding of online platforms and features.
• Proactive problem solving and strong customer empathy.

Responsibilities

• Assist Spanish-speaking users through email, live chat and phone.
• Troubleshoot and resolve account and platform issues promptly.
• Provide clear guidance on navigation and usage of the platform.
• Document interactions and solutions in the CRM system.
• Collaborate with teams to identify recurring issues and improvements.
• Stay updated on platform features to offer accurate support.
• Conduct follow-ups to confirm customer satisfaction.

Skills

Spanish language

English language

Customer support

Technical aptitude

Communication skills

CRM familiarity

Problem solving

Tools

CRM software

Job description

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Online Platform Support Agent to help Spanish-speaking users via email, live chat and phone, ensuring quick, accurate solutions. You will troubleshoot accounts and guide users through the platform with clear, actionable steps.

You will document interactions in the CRM, work with other teams to highlight issues, stay updated on new features, and perform follow-ups to ensure customer satisfaction and loyalty.