Bilingual Spanish Interpreter — Call Center CX

Valor Intelligent Processing, LLC.; Dallas (TX); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Job summary

MCI seeks a bilingual interpreter for the Spanish Language Line to translate incoming calls, messages, and emails to the appropriate personnel, ensuring accurate concepts without additions or omissions per protocol.

Fluency in English and Spanish is required, with strong attention to detail and confidentiality. Experience in insurance or call center settings is a plus, with a focus on fast-paced, high-quality customer service.

Qualifications

• Fluent in English and Spanish, both written and spoken
• Strong attention to detail and data entry accuracy
• Able to meet deadlines and maintain confidentiality
• Experience in call center or translation/interpretation is a plus
• Familiar with insurance field is desirable

Responsibilities

• Interpret various dialect meanings while translating verbally or in written form.
• Provide translation services to all MCI offices.
• Translate a high volume of calls daily.
• Provide high-quality customer service for internal and external customers.

Skills

Fluent English

Fluent Spanish

Time management

Data entry accuracy

Confidentiality

Verbal & written communication

Interpersonal skills

Fast-paced environment

Tools

MS Office

Job description

MCI seeks a bilingual interpreter for the Spanish Language Line to translate incoming calls, messages, and emails to the appropriate personnel, ensuring accurate concepts without additions or omissions per protocol.

Fluency in English and Spanish is required, with strong attention to detail and confidentiality. Experience in insurance or call center settings is a plus, with a focus on fast-paced, high-quality customer service.