Bilingual Banking Support Specialist (Spanish/English)

Employers from Greece; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Customer Support Representative for the banking sector. The role focuses on delivering high-quality service to Spanish-speaking clients via phone, email, and chat, handling inquiries, and resolving issues in a fast-paced banking environment.

Candidates should be fluent in Spanish and English, with prior banking-focused customer support experience.

Qualifications

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer support, particularly within banking or financial services.

Responsibilities

• Provide high-quality customer support to Spanish-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and product information.
• Handle customer complaints and ensure proper resolution to enhance client satisfaction.
• Accurately document customer interactions and manage records effectively.
• Collaborate with banking operations teams to ensure seamless service delivery.
• Educate customers about banking procedures, policies, and new offerings to support informed banking decisions.
• Collect feedback from clients to facilitate continuous improvement in service delivery.

Skills

Spanish language

English language

Customer support

Banking sector experience

Multitasking

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Customer Support Representative for the banking sector. The role focuses on delivering high-quality service to Spanish-speaking clients via phone, email, and chat, handling inquiries, and resolving issues in a fast-paced banking environment.

Candidates should be fluent in Spanish and English, with prior banking-focused customer support experience.