Bilingual Spanish CX Specialist — Banking & Loyalty

PNC; Paterson (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with PNC match

11 paid holidays per year

Paid time off

Job summary

PNC Financial Services Group, Inc. in Paterson, NJ is seeking a Bilingual Spanish Client Experience Associate at the Park Branch.

You will be based in-office, supporting multiple branches in the region and delivering a distinct customer experience that strengthens customer financial wellbeing. You will educate customers on banking options, leverage technology, and identify opportunities to grow loyalty and share of wallet.

Qualifications

• No degree required
• Typically <1 year of related experience
• Spanish speaking - required

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on banking options and technology tools.
• Identifies banking opportunities during customer interactions and refers as appropriate to branch staff.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Paterson, NJ is seeking a Bilingual Spanish Client Experience Associate at the Park Branch.

You will be based in-office, supporting multiple branches in the region and delivering a distinct customer experience that strengthens customer financial wellbeing. You will educate customers on banking options, leverage technology, and identify opportunities to grow loyalty and share of wallet.