Bilingual Client Experience Advocate – Banking

Talentify; North Brunswick Township (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid time off

Wellness program

Job summary

PNC seeks a Client Experience Associate in North Brunswick, NJ to deliver a superior customer experience and promote financial wellbeing. You will handle a variety of customer interactions, educate clients on products, and refer opportunities to branch staff to grow customer loyalty.

Bilingual Spanish preferred, in-office role serving the Middlesex Region. Employees participate in a structured sales process, support risk management and ensure accurate branch operations while providing

Qualifications

• No Degree
• Spanish speaking preferred
• In lieu of a degree, combination of education, certification and experience may be considered

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty; educates customers on alternatives and refers as appropriate.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and educate on digital options.
• Applies product and procedural knowledge to resolve customer problems.
• Supports sales conversations through a defined process, including service-to-sales and teller interactions.
• Contributes to customer loyalty and growing share of wallet through differentiated service.

Skills

Customer Service

Customer Experience

Banking

Identifying Opportunities

Proactive Sales

Tech Proficiency

Branch Banking

Accountability

Communication Skills

Education

No Degree

Job description

PNC seeks a Client Experience Associate in North Brunswick, NJ to deliver a superior customer experience and promote financial wellbeing. You will handle a variety of customer interactions, educate clients on products, and refer opportunities to branch staff to grow customer loyalty.

Bilingual Spanish preferred, in-office role serving the Middlesex Region. Employees participate in a structured sales process, support risk management and ensure accurate branch operations while providing