Bilingual Spanish Customer Support Specialist

Staffing Network; San Dimas (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

GSWC is seeking a Customer Service Center Associate in California for a full-time on-site role with a rotating 3-week schedule. The position requires bilingual Spanish and pays $23.00 per hour for 40 hours per week, with typical start times 7:00am–9:00am.

The role emphasizes handling inquiries, managing customer records via CIS, supporting online self-service, and processing payments while ensuring accuracy and compliance with regulatory standards. Training provided.

Qualifications

• High school diploma or equivalent.
• 2 years relevant work experience at GSWC or five years of customer service experience in a professional environment.
• Familiarity with utility or comparable service industry, contact center systems and customer information system terminology.
• Proficiency in Microsoft Office.

Responsibilities

• Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to Company and regulatory performance standards across all customer service areas.
• Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve customer complaints and account discrepancies.
• Assists customers with online customer self-service and electronic payment portal system access, navigation, and resolving technical issues.
• On a daily basis, assigns, tracks, and monitors on-cloud meter reading route downloads/uploads, provides assistance and support to users of the FCS Itron on Cloud software and smart devices.
• Analyzes and edits meter read data; with appropriate follow-up action
• Processes customer payments accurately and prepares cashiers reports and deposits.
• Processes new customer applications and renewals for a variety of programs that include but are not limited to Customer Assistance Program (CAP), hydrant meters, new services, backflow compliance, and fire flow tests, etc.
• Dispatches service and trouble calls accurately and timely to field service personnel
• Accesses and researches field service orders, monitors Key Performance Indicators (KPI), and navigates efficiently through Mobile Workforce Management (MWM) system
• Notifies GSWC management team and other departments of emergencies such as water outages, main breaks, etc.
• Performs higher level customer service center duties that include but are not limited to: Sharing knowledge and mentoring newly hired staff; Responding to calls in the quality assurance and/or escalation phone skill sets; Completing quality audit checklists as assigned by supervisor(s); Communicating complex regulations, billing and rate information to customers; May provide MWM and CC&B user support to Water Operations staff.

Skills

Customer service

MS Office

Communication skills

Data entry

Bilingual Spanish

Education

High school diploma

Tools

CIS system

MWM system

Job description

GSWC is seeking a Customer Service Center Associate in California for a full-time on-site role with a rotating 3-week schedule. The position requires bilingual Spanish and pays $23.00 per hour for 40 hours per week, with typical start times 7:00am–9:00am.

The role emphasizes handling inquiries, managing customer records via CIS, supporting online self-service, and processing payments while ensuring accuracy and compliance with regulatory standards. Training provided.