Bilingual Customer Support Specialist (English/Spanish)

Ultimate Staffing; San Diego (CA); On-site; USD 26,139 - 37,229; Full time

Job summary

A staffing agency is seeking a Bilingual Customer Service Representative to provide exceptional support to clients in California. Candidates should be fluent in both Spanish and English and possess prior customer service experience. Responsibilities include answering calls, resolving issues, assisting with billing queries, and guiding new customers on product usage. This full-time position offers a competitive hourly rate and requires a high school diploma or equivalent.

Qualifications

• 1+ year over the phone customer service experience.
• Ability to learn CRM system.

Responsibilities

• Answer incoming calls from existing clients needing product support.
• Resolve issues for customers.
• Assist with billing and usage questions.
• Support customers with any product challenges.
• Teach new customers how to use products to retain business.
• Process returns and refunds when needed.

Skills

Fluency in Spanish

Fluency in English

Strong technical skills

Patience

Education

High School Diploma or Equivalent

Job description

A staffing agency is seeking a Bilingual Customer Service Representative to provide exceptional support to clients in California. Candidates should be fluent in both Spanish and English and possess prior customer service experience. Responsibilities include answering calls, resolving issues, assisting with billing queries, and guiding new customers on product usage. This full-time position offers a competitive hourly rate and requires a high school diploma or equivalent.