Bilingual Customer Care Specialist - Part-Time On-site

PGW Auto Glass, LLC.; Chula Vista (CA); Hybrid; USD 30,000 - 33,000; Part time

Benefits offered by this job

401(k) retirement plan

Job summary

PGW Auto Glass, LLC. is seeking a part-time Customer Service specialist in California to handle inbound and outbound calls and emails, ensuring accurate scheduling, billing, and service resolution while delivering outstanding support.

The role requires bilingual fluency in English and Spanish, strong communication, problem-solving, and the ability to multi-task in a fast-paced environment. CRM experience and attention to detail are valued.

Qualifications

• High School diploma or equivalent.
• Bilingual English/Spanish is a plus.
• Experience in customer service in a call center is beneficial.

Responsibilities

• Respond to inbound calls and emails regarding quotes, orders, scheduling, billing, and service inquiries.
• Provide professional customer service with courtesy and accuracy.
• Troubleshoot and resolve customer complaints, including shipping issues and product concerns.
• Coordinate returns and work with distribution centers and suppliers for accurate processing.
• Maintain documentation of interactions and resolutions in CRM.
• Follow up with customers to ensure satisfaction and upsell opportunities when appropriate.

Skills

Bilingual English/Spanish

Customer service experience

Strong communication

Multitasking

Problem solving

Attention to detail

Education

High School diploma

Tools

CRM systems

Job description

PGW Auto Glass, LLC. is seeking a part-time Customer Service specialist in California to handle inbound and outbound calls and emails, ensuring accurate scheduling, billing, and service resolution while delivering outstanding support.

The role requires bilingual fluency in English and Spanish, strong communication, problem-solving, and the ability to multi-task in a fast-paced environment. CRM experience and attention to detail are valued.