Bilingual CSR I: Customer Support & Solutions

WSP; Costa Mesa (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Retirement plan

Paid sick leave

Paid vacation

Paid parental leave

Bereavement leave

Voting leave

Naturalization leave

Job summary

WSP is seeking a Customer Service Representative I for its Costa Mesa, CA location. The role handles customer inquiries via phone, email, chat, and in-person visits, and includes opening cases and processing refunds.

Responsibilities include maintaining accurate records, resolving issues, and meeting productivity and quality targets in a fast-paced environment. Bilingual skills are a plus for this role.

Qualifications

• High school diploma or GED is required.
• Strong communication and interpersonal skills.
• Prior customer service experience is a plus.
• Bilingual Spanish is a plus; bilingual Vietnamese is a plus.
• Ability to pass background checks and work in a dynamic setting.

Responsibilities

• Serve as the first point of public contact for all customer service issues.
• Respond to calls, emails, and walk-in inquiries with clear information.
• Maintain customer records and update account information accurately.
• Open cases for unresolved inquiries and process refunds when required.
• Maintain productivity, schedule adherence, and quality standards.

Skills

Excellent phone etiquette

Excellent verbal communication

Punctuality and attendance

Customer service mindset

Team player

Education

High school diploma or GED

Job description

WSP is seeking a Customer Service Representative I for its Costa Mesa, CA location. The role handles customer inquiries via phone, email, chat, and in-person visits, and includes opening cases and processing refunds.

Responsibilities include maintaining accurate records, resolving issues, and meeting productivity and quality targets in a fast-paced environment. Bilingual skills are a plus for this role.