Bilingual Spanish Customer Support Specialist

LHH; Brea (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Paid Sick Leave

Job summary

A customer-focused service provider in Brea, CA seeks a Bilingual Spanish Customer Service Representative to provide high-quality support. The role involves handling customer inquiries through various channels and requires strong communication skills in both English and Spanish, along with customer service experience. Benefits include medical, dental, vision, and flexibility in coverage options. This position emphasizes problem-solving, empathy, and effective multitasking.

Qualifications

• Previous customer service experience in a call center, office, or service-based environment.
• Ability to work in a fast-paced setting.
• Reliable, detail-oriented, and team-focused.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Document all interactions in the system with attention to detail.
• Meet or exceed department service metrics and performance goals.

Skills

Bilingual in Spanish and English

Strong problem-solving skills

Excellent communication and active listening skills

Proficient with computer systems

Tools

CRM tools

Job description

A customer-focused service provider in Brea, CA seeks a Bilingual Spanish Customer Service Representative to provide high-quality support. The role involves handling customer inquiries through various channels and requires strong communication skills in both English and Spanish, along with customer service experience. Benefits include medical, dental, vision, and flexibility in coverage options. This position emphasizes problem-solving, empathy, and effective multitasking.