Bilingual Customer Care Specialist (Spanish/English)

Alta Resources; Brea (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

Alta Resources is hiring a Bilingual Customer Care Representative in Brea, CA to provide first-rate service across phone, email, chat and mail channels. You will manage inquiries, support sales opportunities, and maintain accurate records in CRM with a focus on customer retention.

The role emphasizes communication, empathy, and the ability to work across teams while meeting tight deadlines and quality standards in a dynamic environment.

Qualifications

• Fluency in Spanish & English or French & English.
• Experience in customer service, sales, training, or retention.
• Ability to learn complex programs and navigate Windows applications.
• Strong communication, listening and interpersonal skills.

Responsibilities

• Serve as a company ambassador delivering professional customer service.
• Troubleshoot and resolve customer issues with empathy and urgency.
• Process paperwork and data entry with high attention to detail.
• Identify potential sales opportunities with customers when appropriate.
• Handle multilingual translation as needed.
• Meet performance metrics in a fast-paced team environment.

Skills

Bilingual communication

Customer service

Empathy

Multitasking

Education

High school diploma or equivalent

Post secondary education preferred

Tools

Microsoft Office

Job description

Alta Resources is hiring a Bilingual Customer Care Representative in Brea, CA to provide first-rate service across phone, email, chat and mail channels. You will manage inquiries, support sales opportunities, and maintain accurate records in CRM with a focus on customer retention.

The role emphasizes communication, empathy, and the ability to work across teams while meeting tight deadlines and quality standards in a dynamic environment.