Bilingual Customer Service Specialist (Office Clerk)

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth Opportunities

Job summary

A non-profit organization in California is seeking a dynamic Call Center Representative to be the first point of contact for customers. This role emphasizes exceptional customer service, requiring excellent communication skills in both English and Spanish. Responsibilities include managing a high call volume, providing effective solutions to customer inquiries, and documenting interactions using CRM software. Join our team and make a difference in the lives of our customers!

Qualifications

• Excellent verbal and written communication skills in English and Spanish.
• Strong problem-solving and decision-making abilities.
• Proficiency in computer systems and CRM software.
• Ability to multitask and prioritize tasks effectively.
• A positive and can-do attitude.

Responsibilities

• Manage high call volume in a fast-paced environment.
• Actively listen to customer concerns and provide effective solutions.
• Build rapport with customers to foster loyalty.
• Utilize CRM software to accurately document customer interactions.
• Meet performance metrics, including call handle time and customer satisfaction.
• Create quotes.
• Accounts Receivables.

Skills

Communication skills (English and Spanish)

Problem-solving

Multitasking

Customer service

Tools

CRM software

Job description

A non-profit organization in California is seeking a dynamic Call Center Representative to be the first point of contact for customers. This role emphasizes exceptional customer service, requiring excellent communication skills in both English and Spanish. Responsibilities include managing a high call volume, providing effective solutions to customer inquiries, and documenting interactions using CRM software. Join our team and make a difference in the lives of our customers!