Byram Healthcare Customer Service Representative - Bilingual (Spanish)

Accendra Health; Anaheim (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Job summary

Accendra Health in Anaheim, CA seeks a bilingual customer service representative to educate patients on products and services, answer inbound calls, and place supply orders. Fluency in Spanish and English is required, along with a high school diploma and 1–2 years of customer service experience.

You will troubleshoot patient issues, use MS Office, and learn two Byram therapies to support patients. Accendra Health offers a comprehensive benefits package and equal opportunity employment.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience required.
• Call center experience preferred.
• Bilingual in Spanish/English required.

Responsibilities

• Answer high-volume inbound customer calls via an automated phone system.
• Make outbound calls to patients, referrals, and sales as needed.
• Troubleshoot and resolve patient issues using available resources.
• Learn and apply knowledge of at least two Byram therapies to service patients.
• Communicate professionally with patients, teammates, healthcare professionals, and sales team.
• Meet and strive to exceed KPIs.
• Perform additional duties as required.

Skills

Bilingual Spanish/English

MS Office

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Byram products

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.The anticipated pay range for this position is $20-25 p/h. Schedule M-FPOSITION SUMMARYThe bilingual representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.RESPONSIBILITIES• Answer high-volume inbound customer calls via an automated phone system• Make outbound calls to patients, referrals, and sales as needed• Utilize resources to troubleshoot and resolve patient issues• Use full product knowledge of at least two Byram therapies to service patients• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team• Consistently meet and attain required Key Performance Indicators (KPIs)• Perform other duties as requiredEDUCATION AND EXPERIENCEHigh School Diploma or equivalent required1-2 years of customer service experience requiredCall center experience preferredBilingual in Spanish/English- RequiredKNOWLEDGE, SKILLS AND ABILITIES• Excellent written and verbal communication skills• Proficient with MS Office and the ability to navigate multiple platforms• Ability to learn Byram products and therapies• Strong customer service skills with the ability to resolve patient concerns• Demonstrate soft skills to enhance patient experienceAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era.Teammate BenefitsAs an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.Our benefits program includes:Medical, dental, and vision care coveragePaid time off plan401(k) PlanFlexible Spending AccountsBasic life insuranceShort-and long-term disability coverageAccident insuranceTeammate Assistance ProgramPaid parental leaveDomestic partner benefitsMental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.#ByramHealthcare#AccendraHealth