Byram Healthcare Customer Service Representative - Bilingual (Spanish)

Byram Healthcare; Anaheim (CA); Vor Ort; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

Paid time off

401(k) plan

Flexible Spending Accounts

Life insurance

Disability coverage

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Zusammenfassung

Byram Healthcare is seeking a bilingual Customer Service Representative in Anaheim, CA to educate patients on products, answer questions, and process supply orders in a high-volume call center. The role requires a high school diploma and 1-2 years of customer service experience, with preference for call center background and bilingual Spanish/English applicants.

The position offers full-time hours Mon-Fri with competitive pay and comprehensive benefits through Accendra Health.

Qualifikationen

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Bilingual in Spanish/English is required.

Aufgaben

• Answer high-volume inbound customer calls via an automated phone system.
• Make outbound calls to patients, referrals, and sales as needed.
• Utilize resources to troubleshoot and resolve patient issues.
• Use full product knowledge of at least two Byram therapies to service patients.
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team.
• Consistently meet and attain required KPIs.
• Perform other duties as required.

Kenntnisse

Excellent communication

MS Office

Customer service

Soft skills

Ausbildung

High School Diploma or equivalent

Tools

MS Office

Jobbeschreibung

Byram Healthcare Customer Service Representative - Bilingual (Spanish)### Byram Healthcare Customer Service Representative - Bilingual (Spanish)Apply: 333 Anaheim: Full time: Posted Yesterday: REQ\\_26\\_70976At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To LifeTM.The anticipated pay range for this position is $20-25 p/h. Schedule M-F **POSITION SUMMARY**The bilingual representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. **RESPONSIBILITIES**• Answer high-volume inbound customer calls via an automated phone system • Make outbound calls to patients, referrals, and sales as needed • Utilize resources to troubleshoot and resolve patient issues • Use full product knowledge of at least two Byram therapies to service patients • Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team • Consistently meet and attain required Key Performance Indicators (KPIs) • Perform other duties as required **EDUCATION AND EXPERIENCE*** High School Diploma or equivalent required* 1-2 years of customer service experience required* Call center experience preferred* Bilingual in Spanish/English- Required **KNOWLEDGE, SKILLS AND ABILITIES**• Excellent written and verbal communication skills • Proficient with MS Office and the ability to navigate multiple platforms • Ability to learn Byram products and therapies • Strong customer service skills with the ability to resolve patient concerns • Demonstrate soft skills to enhance patient experience *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era.***Teammate Benefits**As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes:* Medical, dental, and vision care coverage* Paid time off plan* 401(k) Plan* Flexible Spending Accounts* Basic life insurance* Short-and long-term disability coverage* Accident insurance* Teammate Assistance Program* Paid parental leave* Domestic partner benefits* Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. *Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.* #ByramHealthcare#AccendraHealth